With John Cabot' s arrival at an island off the New England coast in 1497 ,the British Crown claimed to be the legal owner of North America.(  )

• A、Right
• B、Wrong
• C、Not mentioned

According to the passage, in operating airlines it is essential to     .(  )

• A、keep in mind the need. of the executives only
• B、satisfy the need of the low fare passengers at the expense of the executives
• C、try to attract as many passengers as possible by reducing fares
• D、cater to the need of passengers setting at both ends of the jets

A. It goes like this,"A man without a smiling face must not open a shop.”

B. As luck would have it ,she sat down next t a gentleman who was more than a little distraught about the long wait for service.

C. Just what you and I would do,of course ;the smiled back at the baby.

D. No one was talking to anyone else, and all were probably thinking of a dozen other things they would rather be doing than“wasting time" sitting in that office.

E. Your smile brightens the lives of all who see it.

F. So, naturally.we are glad to see them.